BeDesk – Customer Support Software & Helpdesk Ticketing System

Application Features:

Easy Installation – Install BeDesk easily with no coding or server knowledge in a few minutes with our easy to use installer and extensive documentation.

High Performance – BeDesk is lightweight and has lighting fast performance and page load time out of the box.

Responsive – BeDesk is fully responsive and works great on desktop, tablet and mobile devices.

Open Source – You will receive the full original, non-encrypted and non-obfuscated source code, and the ability to modify it as you see fit.

Documentation – Extensive documentation is provided to help you get started and make the most of BeDesk.

Modern design – BeDesk has a clean, professional and modern design that is easy to navigate and use.

Unified inbox – Manage tickets, emails and chats from all channels in a single, unified interface for ultimate efficiency.

Emails To Tickets – Connect one or multiple email accounts to automatically turn incoming emails into tickets.

Customizable ticket settings – Enable guest tickets, configure auto-replies, and control how email conversations are handled.

Search – Search through tickets, emails, users and chats with ease. Powered by full-text search.

Dark mode – Switch to dark mode for a comfortable experience in low-light conditions.

Flexible layout – Choose between table, chat and list layout to suit your workflow.

Saved replies – Save and reuse common responses to save time and improve consistency.

Enhance with AI – Fix spelling, change tone, length and translate messages with AI.

AI summary – Get a quick summary of a conversation with AI.

Conversation views – Build and save filtered lists of conversations for any criteria, like department or priority.

Custom statuses – Create your own statuses like “Awaiting Parts” to perfectly match your team’s workflow.

Custom attributes – Add attributes like phone, address or subscription status to conversations and users to store additional information.

Custom fields – Add custom fields to forms to collect additional information when user creates a ticket or starts a new chat.

Triggers – Automatically perform actions like updating a status or sending an email when conversations match certain criteria.

Groups – Create groups for different departments like “Billing,” “Technical Support,” or “Sales”.

Conversation routing – Automatically route conversations to the right agent or group based on criteria like subject, tags or content.

Agent management – Agents can set their availability, working hours and conversation limits.

Real-time visibility – See which agents and customers are currently online.

Customer context – Get a complete view of customer’s history, technical details, visited pages and custom attributes on conversation page or customer profile.

Multi-channel notifications – Ensure you never miss an update with highly customizable, multi-channel notification settings.

Help center – Fully customizable knowledge base with multiple landing page designs, powerful WYSIWYG editor, content organization and AI integration.

Access control – Restrict access to help center articles or categories and ticket portal to specific users or groups.

Full localization and translation – Translate the entire interface into any language for a global audience and your team.

Whitelabeling – Customize colors, logo and other elements to match your brand.

Menu editor – Customize all menus in helpdesk and help center using built-in menu editor.

Flexible registration and login – Disable registration, require email confirmation, and enable social logins from Google, Facebook, and more.

Granular roles and permissions – Create custom roles and assign specific permissions to control what your agents and customers can do.

Protect forms with captcha – Prevent spam on public forms by integrating with Cloudflare Turnstile or Google reCAPTCHA.

Enforce GDPR compliance – Display a cookie consent notice and require users to accept your policies during registration..

Inject custom code – Add custom CSS for unique styling and JS snippets for analytics or third-party widgets.

Customer ticket portal – Customers or non-logged in visitors can create and manage their tickets from ticket portal in the help center.

Configurable providers – Choose from different providers for AI functionality, search, queues and more.

Reports – Monitor team performance, analyze content effectiveness, and understand customer trends with a complete suite of integrated reports designed to help you make informed decisions.